Lets Process in brief

The Professional Property Management System
Lets Process is a unique management program for landlords, letting agents and local authorities in the UK. For more information please see Lets Process Explained.

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Useful contacts for landlords

Appendix 2: Useful contacts for landlords

Many of the most useful contacts are on the internet.  If you do not have access to the internet yourself, most libraries will offer free internet access. Alternatively the library can provide telephone contact numbers for different services within your local area.



Central government:

Department for Communities & Local Government (DCLG) Responsible for policy on housing, planning, regional and local government and the fire service a range of useful information and leaflets:


Department of Work and Pensions Provides benefits and services for a wide range of people including Housing Benefit:

Gov.uk Links to all government departments and local council websites. www.gov.uk



Tenancy Deposit Protection Schemes:

My Deposits [Insurance based] www.mydeposits.co.uk Tel: 0844 9800290

The Deposit Protection Service [Custodial or insurance based] www.depositprotection.com Tel: 0844 4727000

The Tenancy Deposit Scheme [Insurance based] www.tds.gb.com Tel: 0845 226 7837



Landlords associations:

Landlords associations provide advice and information for member landlords. Some organisations provide information accessible to non-members.

National Landlords Association: www.landlords.org.uk tel: 020 7840 8937 email: info@landlords.org.uk.

Residential Landlord Association: www.rla.org.uk  tel: 0845 666 5000 email: info@rla.org..uk



Agents’ professional bodies:

The Association of Residential Letting Agents: www.arla.co.uk

Bristol Association of Letting and Managing Agents (BALMA): www.balma.co.uk

The Royal Institute of Chartered Surveyors www.rics.org

The National Approved Letting Scheme www.nalscheme.co.uk

SAFE Agent www.safeagents.co.uk



Other sources of information:

The court service web-site For court forms and information leaflets www.justice.gov.uk

Health and Safety Executive For information about gas safety www.hse.gov.uk

The Association of Independent Inventory Clerks www.theaiic.co.uk

Landlord Law Legal information, forms and services for Landlords  and Tenants www.landlordlaw.co.uk

Landlord Zone Information for landlords, tenants & agents. www.landlordzone.co.uk

Law Pack Publishing Low cost forms for landlords www.lawpack.co.uk 

The Leasehold Advisory Service For landlords of flats on long leases who may have problems with their freeholder www.lease-advice.org

Mediation Information about mediation services www.justice.gov.uk/courts/mediation

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